Quick Custom Wholesale Sportswear & Activewear Manufacturer for Your Brand

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FAQ

Here, you can find answers to frequently asked questions about our factory's customization process,payment methods,sample services,and after-sales guarantees,etc. Whether it is private label activewear customization or OEM service,we can flexibly meet your needs and customize unique activewear according to your needs and creativity.


We offer international shipping to ensure you received your custom garments anywhere in the world. We pay attention to quality, if you have any problem with the custom clothing you received,we will try our best to solve it and provide a satisfactory solution. You can get in touch with us by mail,phone or the contact from our official website.


Thank you for choosing us as your supplier of sportswear & activewear customization, we are looking forward to providing you with an excellent customization experience!

  • Q1.Can you customize clothing according to my design requirments?

    Yes,we welcome customers to provide their own design requirements. You can send us a tech pack, and our professional design team will collaborate with you to ensure that your creative design is transformed into product.

    Jul 26,2023
  • Q2.Do I need to provide original design files to customize clothing?
    Not necessarily.
    lf you have original design files such as drawings or vector graphics, it would be very helpful. However, if you only have sketches or a simple description, our design team also can communicate with you to ensure a clear understanding of your needs.
    Jul 26,2023
  • Q3.What is the minimum order quantity for custom clothing?
    We provide flexible customization solutions to meet different needs. Our minimum order quantity is 100 pieces per color per style. This minimum order quantity is set to help brands and customers achieve economies of scale in production. 

    In addition to traditional large-scale customization, we have also introduced flexible customization services to adapt to the diversity of market demands. Through flexible customization, you can customize with a minimum order quantity of 50 pieces per color per style with the addition of your logo or personalized branding.

    We understand that each brand and customer has unique requirements, so we are committed to providing flexible solutions to ensure that you can customize the desired quantity of clothing, based on your actual needs. Our sales team will work with you to understand your specific requirements and provide the best advice and support.





    Jul 26,2023
  • Q4.What is the production leadtime for custom clothing?
    The production lead time for custom clothing depends on the scale and complexity of the order. 

    Typically, the production lead time for custom t-shirts is generally 15-25 working days, hoodies is about 25-30 working days, and jackets is about 30-40 working days.
     
    After confirming the order, we will communicate with you in detail and provide an accurate delivery time.
    Jul 26,2023
  • Q5.Can you provide samples?
    Yes, we can provide samples. 

    You can directly contact us through our official website, and we wil assign a sales representative to guide you on how to get samples, as well as the related sample fees and shipping method.
    Jul 26,2023
  • Q6.How long will it take to receive the customized clothing samples?
    The sample lead time typically depends on the complexity and quantity of the order. 

    Generally, it takes approximately 7 to 10 days for sample production and delivery. Please note that this is only an estimated time, and the specific sample lead time may be different, due to order volume and seasonal demand.

    Jul 26,2023
  • Q7.How is the price of custom clothing calculated?
    The price of custom clothing depends on multiple factors, including garment style, material selection, quantity, and the complexity of customization reguirements.

    Please contact our sales team and provide your specific requirements, and we will provide you with a detailed quotation.
    Jul 26,2023
  • Q8.What payment methods do you accept?(Continued)

    We accept various payment methods, including bank transfer, Western Union and credit card payment. We will negotiate with you to determine the most convenient and secure payment method.

    Jul 26,2023
  • Q9.Can you provide international shipping?
    Yes, we can provide international shipping services.
    Wherever you are in the world. we can safely deliver custom clothing to you. The shipping cost will depend on the destination and the weight/volume of the order.
    Jul 26,2023
  • Q10.If I am not satisfied with the received custom clothing, can I return or exchange it?
    We are committed to providing high-quality custom clothing that meets customer requirements.

    If you are not satisfied with the received custom clothing, please contact us immediately and provide relevant photos and a detailed description. We will assess the situation and provide appropriate solutions including refunds or re-production.
    Jul 26,2023
  • Q11. Do you have any quality guarantees?
    Yes,we take responsibility for the quality of the custom clothing we produce and accept third-party inspections. 

    lf you discover any quality issues after receiving the custom clothing, please contact us promptly. We wil investigate and provide appropriate solution based on the specific situation.
    Jul 26,2023
  • Q12. Can you provide bulk ordering services for our team or brand?
    Yes,we can provide bulk ordering services for teams or brands . 

    Our production capacity can meet the demands of large-scale orders and ensure timely delivery. Please contact our sales team for more information and special offers.
    Jul 26,2023
  • Q13. How can we contact you to get more information or submit a custom clothing order?
    You can reach us through the following channels:

    1) Send an email to jen-huang@sheinshaper.com with your questions or requirements stated in the email subject. 

    2) Fill out the contact form on our official website, providing your detailed information and requirements.


    Our sales team will get in touch with you as soon as possible and provide you with the necessary information and support.



    Jul 26,2023
  • Q14.How about your packing?
    Inter packing: 1piece/one polybag

    Outer packing: Carton
    We can also provide packaging and private label services, based on your requirements to create your unique brand image.
    Jul 26,2023
  • Q15.How long is the production time of the garments?

    T-shirts are generally 18 to 25 days,  hoodies are about 30 days, and jackets are about 40 days. Because it is a customized product, each item should be priced, according to your needs.

    Jul 26,2023
  • Q16.If I want a different product from the ones you haven't in the catalogs´╝îis it possible?
    Yes, it is possible. 
    Light customization and full customization are our advantageous services, we have design capabilities and accessories supply chain.
    Jul 26,2023
  • Q17.How is structured your logistic and warehouse (you work also in dropshipping?)
    We don't support retail sales,we choose DHL,FEDEX,UPS,DHL 4 special lines for express delivery.
    We can also choose the freight forwarder or air freight method designated by the customer,and we will also quote the logistics cost to the customer for choice.

    In the case of a large quantity of goods,in order to save customer's logistics costs,we choose to ship by sea. 

    Not only that,we also support customers to quickly customize samples and send them to the address specified by customers. 

    If you to do DROP SHIPPING, you need to use SHEINSHAPER'S original design stock for drop shipping. 
    If it is the customer's original design,it can be mass-produced and put into our warehouse. We support sending one piece to customers.
    Jul 26,2023
Contact Person
Jen Huang
Name:
Jen Huang
Tel:

0086-13433633833

Email:
WhatsApp:
https://wa.me/8613433633833
Address:
No. 21, Lane 6, Hetang, Tangbian Village, Zengbu Road, Chashan Town, Dongguan city, Guangdong Province
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